Frequently asked questions

We normally roast and dispatch orders within 1–2 business days.

You can leave a note in Special Requests during checkout. We will try to prioritize your order when feasible, depending on production and shipping conditions.

Orders to China (Mainland) include free standard shipping. Shipping to China (Hong Kong) and China (Macao) costs ¥25 per order; please confirm the charge in your checkout total before payment. For other destinations, contact us to discuss delivery availability and costs.

Contact us promptly before roasting or other customized production begins. We will try to assist with changes or cancellation. Once personalized production has started, cancellation for reasons unrelated to quality is generally not available, except where applicable law requires otherwise.

Start with the recommended roast if you are unsure. Lighter roasts often emphasize brighter fruit or floral notes; deeper roasts generally bring more body, sweetness and roast character.

Whole beans are recommended if you have a grinder and can grind shortly before brewing. Otherwise, choose the grind option that matches your brewing method.

For eligible coffees, we can grind and pack the roasted coffee in drip bags. Available quantities and processing fees are shown in the product purchase options.

Not necessarily. Use the recommended or default option if you have no equipment preference. This option is for customers familiar with differences between roasting machines.

Examples include dispatch preferences, splitting a pack or other brewing-related instructions. We will try to accommodate requests and contact you where confirmation is needed.

Coffee is normally roasted and processed according to your selected order preferences, then dispatched once ready.

Resting recommendations depend on the coffee, roast and process. Please refer to the relevant product page.

Keep the package sealed, away from light, heat and moisture, and open it only as needed.

Water, grind size, brewing temperature, equipment, extraction and resting time all affect flavor. Tasting descriptions represent typical impressions, not guaranteed notes in every cup.

Please contact us with your order details and relevant photos. After review we will arrange an appropriate replacement, reshipment or refund. Personal taste differences alone are generally not considered a product defect.